InFrame Synapse Standard Deployment
The target of acp-IT’s worldwide InFrame Synapse Standard Deployment is the deployment and operation support of InFrame Synapse products. Therefore acp-IT offers complete specification, implementation, roll-out and operation services for worldwide customer sites. With its four different European locations and its worldwide partners, acp-IT has performed numerous successful projects with leading edge quality, in time and in budget.
A special focus acp-IT sets on its highly effective and proven building blocks for standardized requirements specification, rapid customization, fast integration and rollout as well as professional operation support and global maintenance. For any of these building blocks acp-IT’s success is based on its profound and deep knowledge about the information and manufacturing technologies across the addressed high tech production industries.
The duration of the requirements specification phase is normally estimated to be a small couple of calendar weeks depending on the project size. This phase will be supported by highly experienced IT consultants of acp-IT that work in close collaboration with customer team members. The result of this phase finally is a specification document that defines the customer’s specific requirements and describes in detail the customization to be performed with InFrame Synapse products.
Rapid Customization
This service of acp-IT ensures the right suited customized implementation of the InFrame Synapse standard product according to the customer’s defined requirements and based on the requirements specification already performed. Within this phase the existing standard components of InFrame Synapse will be adapted and tailored to the specific customer’s needs. In addition, interfaces to other IT systems like e.g. Enterprise Resource Planning System (ERP) or other Engineering Systems will be provided.
Based on the well-targeted specification and the highly adaptable and configurable InFrame Synapse standard product this phase is performed in the shortest time frame possible.
Fast Integration and Rollout
This acp-IT service covers the installation, rollout, testing and customer training of InFrame Synapse products. As far as possible and supported by acp-IT’s logistic simulation services, comprehensive tests of the customized InFrame Synapse system will already take place at acp-IT’s locations. This way typically only the integration tests and tests of final functionality will take place at the customer’s site, saving significantly time and money. In turn this procedure leads to a very effective rollout with with lowest risk possible.
acp-IT’s Integration and Rollout core services contains the following tasks:
- Build up development and test environment (hardware, software)
- Build up of simulation test environment
- Installation and test of InFrame Synapse hardware and software
- Rollout of InFrame Synapse products and equipment integration
- Training for administrator and users of InFrame Synapse products
Professional Operation Support
During installation, migration and ramp up of InFrame Synapse products acp-IT provides experienced production experts that accompany the customer directly within their production sites with professional operation support. This covers
- Migration from existing IT systems to InFrame Synapse
- Stepwise ramp up of InFrame Synapse functionality and stepwise rollout
- Consulting and training of the customer for applying new InFrame Synapse functionality and support to adapt the relevant business processes
Global Maintenance
acp-IT’s global maintenance provides to its customers a comprehensive set of services and tools to ensure the successful operation of InFrame Synapse products within their production. By phone hot line or per remote tool acp-IT supports its customer 24 hours a day and 7 days a week. Thus issues can be analyzed and solved quite fast. Of course on request we also support you directly onsite. Global maintenance services of acp-IT encompass e.g.
- Phone-Hotline with 24x7 availability
- Issue tracking and error corrections
- Delivery of software patches and software updates
- Delivery of updated Technical Documentation
- Notifications of new software releases relevant documentation
- Remote installation support of updates
Learn more about InFrame Synapse Products
Customer's benefits
- Professional worldwide deployment and operation support
- Perfectly tailored standard products according to customers’ needs
- Availability of extensive consulting and developing competences
- Long-term involvement of the customer and know-how transfer possible
- Global on-site and off-site customer support